Relationship Marketing
It’s been a wild few years for marketers. In 2018, after Cambridge Analytica practices were revealed, we saw consumers stand up for themselves, advocating...
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Published: Apr 13, 2023
Published: Apr 13, 2023
2023 Consumer Trends Index
In the past three years, consumers and marketers alike have seen more disruption and transformation in their habits and behaviors than probably in the...
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Published: Apr 03, 2023
Turning dreams into reality- How Qatar National Tourism Council will deliver amazing digital travel experiences with Adobe
Qatar is a country of hidden gems and one that is on a mission to become a leading destination for both regional and global travellers. International flights...
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Published: Apr 04, 2023
5 remedies for the top IT pains
Major shifts like hybrid working mean the pressure is on for your IT teams to minimise business-critical incidents. When you break down barriers between...
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Published: May 16, 2023
The Complete Guide to Zero-Party Data in 2023
This paper will show rather than merely tell, taking you through the privacy landscape, the four types of consumer data and how zero-party data is the...
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Published: Apr 03, 2023
How to select the right content management system
Whether you’re looking to centralize your content silos or empower your marketing team to more efficiently create and publish content for all your...
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Cultivating a future-proof customer journey strategy
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption....
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Ten predictions for the next decade of analytics
AI and other analytics technologies are driving incredible innovations and advancements that are making it possible to do things with data that business...
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Mehr Kapazität im Kundenservice für wechselvolle Zeiten
Lernen Sie sechs Best Practices von führenden Kundenserviceanbietern kennen, um in jeder Situation auf gängige Kundenanfragen eingehen zu können....
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The 3 stakeholders your customer experience transformation needs to serve
How can you continue to make improvements in spite of unexpected challenges?
Realising customer experience transformation can be challenging –...
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Published: Mar 14, 2022
What is an eCheck, and How Do You Use it?
An eCheck is a payment method that allows small businesses to take payments directly from their customers. Learn how it works and how to use it here. ...
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Published: Jul 05, 2022
"Wissen rockt!" Eine Einführung in das Wissensmanagement im Contact Center
Das neueste E-Book von NICE CXone, "Knowledge Rocks (Wissen rockt)!", ist ein umfassender Leitfaden für die Bereitstellung klarer, zugänglicher...
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Published: Jul 05, 2022
7 compétences non techniques à enseigner pour des agents exceptionnels
Le responsable d'un centre de contact consacre en moyenne 35 % de son temps à rechercher des opportunités d'encadrement,...
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Published: Jan 19, 2023
Unlocking Direct-to-Consumer Relationships in CPG
From cleaning products to cooking sauces, instant coffee to ice cream, shower gel to soft drinks, CPG brands manufacture the trusted products that touch...
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