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The Forrester Wave™: Sales Force Automation Solutions, Q2 2017
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online,...
Digital Transformation in Sales: Evolving the Art of Customer Engagement
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement. Advance beyond...
The 2017 Global State of Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times and agent expertise. Evolving customer preferences are tightly...
Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations...
Digital Transformation in Sales: Evolving the Art of Customer Engagement
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
...
Microsoft Lays Out Linkedin CRM Strategy
You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the success of your sales team is...
Digital Transformation in Sales: Evolving the Art of Customer Engagement
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
...
The Forrester Wave™: CRM Suites For Enterprise Organizations
In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight...
The Savvy Sales Leader’s Guide to Building Profitable Relationships
Sales teams work so hard, they can burn out quickly. It’s tough when customer contacts, sales goals, productivity tools, and social networking...
Microsoft Lays Out Linkedin CRM Strategy
You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the success of your sales team is...
