The Future of AI for Contact Centers

Published by Uniphore

Today AI is embedded within every aspect of our lives. Most of the things we take for granted like asking Alexa to play our favorite music or unlocking our smartphones with facial recognition, all have an AI layer beneath them. The most difficult problem to solve in the AI world today is understanding human language.

This eBook explores the future of conversational AI for contact centers and how it is already delivering transformative business value to customer service organizations.

Read this eBook to understand:

  • A brief history of AI and where we are headed on this extraordinary journey
  • How AI can augment and enhance human capabilities instead of replacing them
  • Conversational AI can optimize human-to-human conversations in contact centers
  • Contact centers can deliver higher customer satisfaction and improved sales with AI.

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