Four Strategies for Using Conversational AI to Optimize Customer Experience and Outcomes

Published by Uniphore

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important as electricity to many consumers. In fact, purchases of new internet, phone, and TV services set records in the U.S. Most service providers were able to meet the 30% to 40% increase in bandwidth demand on their networks as millions of people became homebound.

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